At Skincare Japan, we take immense pride in the quality and clinical authenticity of our Japanese and Korean skincare formulations. Since our products are sourced directly from certified laboratories in Osaka, Tokyo, and Seoul, we maintain strict cosmetic hygiene and safety standards to protect our customers.
- RETURN WINDOW & ELIGIBILITY
You have a window of 7 days from the successful delivery date notification to initiate a return request. To be eligible for a return, your item must be completely unused, unopened, and in the exact same pristine condition that you received it. It must remain sealed with its original laboratory holographic seals, shrink-wraps, and outer packaging boxes fully intact. Any product that has been opened, unsealed, tested, or altered will be strictly rejected for a return due to product purity regulations. - HOW TO INITIATE A RETURN
To submit a return request, please contact our support desk at support@skincarejapan.com with your Order ID, Mobile Number, and clear photographs of the unopened product package. Once our fulfillment team reviews and approves your request, we will arrange a secure, insured return collection pickup from your delivery address at no extra cost to you. - REFUND PROCESS & TIMELINE
Once your returned package arrives safely back at our primary warehouse, our quality control team will verify the integrity of the laboratory seals within 48 hours. Upon successful validation, your refund will be processed immediately. The funds will be securely credited back to your original prepaid payment route (UPI, Net Banking, or Credit/Debit Card) within 5 to 7 operational business days. For Cash on Delivery (COD) transactions, our support team will reach out to securely gather your verified bank account details or UPI ID for a direct transfer.